Account Manager

About the role

Job Duck is seeking a relationship‑driven Account Manager to act as a trusted advisor and strategic partner for its US‑based clients. You will build long‑term relationships, understand client goals, and align solutions to help them succeed while working fully remotely.

Key responsibilities

• Lead launch sessions with new clients, set expectations and align on goals.
• Manage onboarding, first‑week follow‑up, and ongoing client check‑ins to ensure satisfaction.
• Collaborate with internal teams to deliver a seamless client experience and maintain accurate documentation.
• Identify risks, drive retention, and uncover growth opportunities aligned with client objectives.

Required profile

• At least 1 year of experience in customer service, client relations, or a related role.
• Excellent verbal and written English communication skills.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Professional telephone etiquette and high organizational detail.
• Ability to thrive in a fast‑paced environment and adapt quickly.

Required skills

• Experience with CRM tools.

What we offer

• Monthly compensation of 1030 USD.
• Paid time off and parental leave.
• 100% remote, full‑time, long‑term career opportunity.
• Opportunities for professional development and training.
• Dedicated support from the team and a values‑aligned client base.