Account Management Specialist - New Business Account Manager

About the role

MassMutual is looking for an Account Management Specialist (New Business Account Manager) in Springfield, Massachusetts. The role is a field-facing client relationship partnership within New Business and Underwriting, focused on building and growing relationships with new and existing agency staff and financial professionals. It covers onboarding, service and support for new business across dedicated distribution channels.

Key responsibilities

• Manage pending inventory and issued cases to improve placement rates
• Act as liaison between firms and internal teams, updating them promptly and resolving escalations
• Deliver training and communicate process changes to firm New Business staff
• Build relationships with internal and external stakeholders to streamline workflows
• Conduct agency visits and presentations to educate, gather feedback and strengthen partnerships
• Hold regular calls with agencies to review metrics, address gaps and solve problems
• Partner with Compliance and Field Risk Management on regulatory matters
• Identify process improvements, coach others and take part in service enhancement projects

Required profile

• High school diploma
• 3+ years of experience in the financial/insurance industry or client relationship management
• Ideal: Bachelor's degree, 1+ year of life/disability insurance product knowledge, 1+ year in case management or underwriting for life or disability insurance, 5+ years in financial services, customer service or client relationship management

Required skills

• Strong understanding of company products, services and business operations
• Ability to present processes, results and best practices to internal and external stakeholders
• Detail-oriented, able to work independently under tight deadlines
• Proficient with multiple systems and tools, organized and able to manage several priorities
• Effective communicator with negotiation and conflict resolution skills

What we offer

• Clear areas of ownership and accountability linked to company and customer outcomes
• A collaborative environment with access to learning, development and internal networks
• Employee-led communities and forums

Salary range: $62,900-$79,300. Applications are accepted on an ongoing basis until a candidate is hired; the process involves recruiter screening, an interview with the hiring manager and team, and a background check before hire.