Operations Coordinator – Residential Life

About the role

The Operations Coordinator supports the daily operation and maintenance of multiple residential communities at Northeastern University. Reporting to a Senior Assistant Director, this live‑off position serves as the primary point of contact for students regarding housing and facilities concerns.

Key responsibilities

• Maintain accurate records of student housing assignments, move‑ins, move‑outs, maintenance requests, and incident reports.
• Coordinate with Facilities Services to resolve facility issues, conduct inspections, and oversee preventative maintenance programs.
• Provide front‑line support to students, manage move‑in/out processes, and act as a conduct officer for health, safety, and handbook violations.
• Supervise student workers, conduct training sessions, and assist in recruitment of new staff.
• Participate in emergency management, including evening rounds, coordination with campus security, and response to incidents.

Required profile

• Bachelor’s degree.
• Experience in higher education, facilities management, operational functions, or community development.
• Strong organizational, interpersonal, and communication abilities.

Required skills

• Proficiency with student housing management software, Maxient.
• Experience using Workday.