Forward Deployed Engineer

About the role

SageOx is hiring its first Forward Deployed Engineer to work directly at the customer boundary, embedding with teams in Slack or on‑site to turn friction into shipped product, educate users and drive value.

Key responsibilities

• Live where customers live, triage issues, fix directly or escalate with clear context.
• Onboard new customers on‑site, design workflows and ensure first‑value moments.
• Own the customer‑reported backlog: turn bugs and feature requests into merged PRs.
• Create reusable docs, how‑tos and office‑hours to turn recurring questions into self‑service.
• Produce a daily/weekly customer digest summarising issues, trends and feature ideas.

Required profile

• Engineer who enjoys direct customer interaction, teaching and unlocking value.
• Experience in a dev‑tool or infra startup, preferably early‑stage, with hands‑on shipping of fixes and small features.
• Comfortable with frequent on‑site visits and occasional travel.
• Transparent, collaborative and focused on team success.

Required skills

• Ability to debug end‑to‑end integrations and ship small features independently.
• Proficiency with AI‑native workflows and agent tooling.