Delivery Station Customer Service Associate (Full-Time)

About the role

As a Delivery Station Customer Service Associate at Amazon, you will work on the front line of our last‑mile logistics network, providing real‑time, in‑person support to ensure customers receive their packages as promised. You will act as the primary point of contact for customers, delivery partners, and warehouse staff, helping resolve issues quickly and keep the delivery experience smooth.

Key responsibilities

• Communicate directly with customers in‑person, by phone, and via email.
• Empathize with customers, prioritize their needs, and set appropriate expectations.
• Resolve delivery issues, including rescheduling and troubleshooting, while maintaining Amazon’s standards.
• Maintain accurate, concise written responses to customer inquiries.
• Make quick, logical decisions to achieve the best outcome for the customer.
• Perform physical tasks such as lifting, pushing, pulling, squatting, bending, and standing for up to 12‑hour shifts.

Required profile

• Strong communication and interpersonal skills.
• Ability to work a flexible full‑time schedule (40+ hours per week).
• Willingness to work in a noisy, temperature‑varying environment with provided hearing protection.
• Capability to handle physical demands, including lifting up to 49 lb.

Required skills

What we offer

• Opportunity to develop logistics and customer‑service expertise within a leading global company.
• Full‑time, on‑site role in a dynamic, fast‑paced environment.