Service Desk ITSC
Jobs for Humanity · Fort Meade
Job description
About the role
The Service Desk ITSC provides first‑line support for internal and external IT service requests on Unix and Windows (NT) servers. The role involves logging, tracking, and resolving tickets while keeping users informed.
Key responsibilities
- Receive and acknowledge web‑ or email‑submitted service requests.
- Log, categorize, route, and, when needed, escalate tickets using the service request management database.
- Maintain history records and related documentation for each request.
- Perform account creation, modification, and deletion tasks.
Required profile
- Security clearance: TS/SCI.
- 0–5 years of experience, preferably with Microsoft Office applications.
- Associate’s degree or equivalent education.
Required skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Experience with Remedy ticketing system (plus)
- Unix knowledge (optional)
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United States.
Salaries by job title
- Line Cook 258
- Restaurant Host 249
- Dishwasher 241
- Shift Supervisor 226
- Server - Red Robin 140
- Freight Dispatcher – Earn $1,500–$3,000+ Weekly 124
- Server 79
- Maintenance Technician 52
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 2 weeks ago
Expires 1 month from now
21 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Jobs for Humanity
Fort Meade