Corporate Technology Support Engineer

About the role

The Corporate Technology Support Engineer provides high-quality technical support and endpoint technology services for Restaurant Support Center (RSC) Team Members, Executive Leadership, remote Team Members and field-based users. It is a hands-on corporate technology role focused on solving problems, owning technical issues and delivering an excellent support experience, working across Windows and macOS, Microsoft 365, Microsoft Intune, Entra ID, ServiceNow, Teams Rooms and endpoint security tools.

Key responsibilities

• Provide responsive technical support to RSC Team Members, leadership and business-critical users across Windows PCs, Macs, mobile devices, Microsoft 365, Teams Rooms, printers and peripherals
• Diaognose and resolve hardware, software, identity, connectivity, application and endpoint issues, and own incidents and service requests from first contact through resolution
• Investigate recurring technical issues, recommend solutions and improve processes, documentation and the user experience
• Support Microsoft Teams Rooms and collaboration technology, and help standardize and automate common support processes
• Configure, deploy, refresh, reimage and retire Windows and macOS endpoints using Microsoft Intune, and support onboarding and offboarding
• Maintain accurate technology asset records and coordinate ordering, deployment, recovery and retirement of IT equipment
• Create and maintain technical documentation, knowledge articles and support procedures
• Take part in IT initiatives, complex troubleshooting, testing and deployment of new technologies, and occasional after-hours support

Required profile

• 5+ years of hands-on experience in corporate IT support, desktop or endpoint support
• Experience supporting Executive Leadership, VIP users or other business-critical users
• Ability to prioritize competing incidents, service requests and projects, with strong written and verbal communication and customer service skills

Required skills

• Troubleshooting Windows PCs, laptops, peripherals and Microsoft Office/Microsoft 365
• Support for Microsoft Exchange Online and Outlook
• Microsoft Intune or another enterprise endpoint-management platform
• Active Directory and/or Microsoft Entra ID
• ITSM or ticketing platform such as ServiceNow
• Basic networking concepts (TCP/IP, Wi-Fi, DNS)

Preferred: macOS administration, Microsoft Teams and Teams Rooms, BeyondTrust, endpoint security, enterprise Wi-Fi troubleshooting, mobile-device management, IT asset management, ITIL practices or ITIL Foundation certification.