Strategic Account Manager

About the role

Playlist is building a platform that connects people with fitness, wellness, and experiential brands. As a Strategic Account Manager you will act as the general manager for a portfolio of enterprise partners, driving growth, improving performance, and ensuring long‑term satisfaction.

Key responsibilities

• Lead executive‑level growth conversations focused on expansion, performance, and profitability.
• Introduce and execute new Mindbody product opportunities to deepen partnerships and unlock revenue streams.
• Diagnose partner needs, prioritize high‑impact opportunities, and co‑create data‑driven solutions.
• Serve as the primary point of contact for your portfolio, managing issue resolution and end‑to‑end partner satisfaction.
• Build trusted relationships with C‑suite and senior leaders across strategy, marketing, and operations.
• Conduct quarterly business reviews to align on performance, insights, and future plans.
• Drive operational improvements that enhance the partner experience on the Mindbody platform.
• Collaborate cross‑functionally with Product, Operations, Marketing, and Pricing teams to remove roadblocks.

Required profile

• 5‑6 years of quota‑carrying sales or account management experience.
• Proven ability to partner with product, marketing, and operations teams to deliver creative solutions.
• Track record of high performance, sound judgment, and continuous improvement.
• Strong ability to balance internal priorities with partner needs and communicate clearly.
• Experience building and sustaining long‑term relationships with senior stakeholders.
• Problem‑solving mindset with a bias toward action and follow‑through.
• Excellent communication skills and adaptability to different audiences.
• Highly organized and detail‑oriented.

Required skills

What we offer

• Opportunity to shape the future of wellness technology.
• Collaborative, innovative culture driven by curiosity.
• Access to leading brands such as Mindbody and ClassPass.