Genesys IVR Developer – Charlotte, NC

About the role

Infosys is seeking a Genesys IVR Developer to join its Communications, Media, and Technology unit in Charlotte, NC. The role involves designing, developing, and maintaining IVR solutions within a contact‑center environment.

Key responsibilities

• Document business requirements and contribute to requirements elicitation.
• Facilitate design discussions and record design decisions for software solutions.
• Develop and integrate new features, ensuring system stability.
• Perform code reviews, modify the codebase, and maintain repositories.
• Implement test strategies, analyze results, and coordinate bug fixes.
• Create user training materials, documentation, and support frameworks.
• Resolve production issues and propose preventive measures to improve reliability.
• Maintain detailed records of code, testing techniques, and support activities.

Required profile

• Collaborative mindset with strong communication skills.
• Experience handling end‑to‑end SDLC phases from requirements gathering to implementation.
• Ability to translate complex requirements into actionable development tasks.
• Passion for design and hands‑on coding.
• Proactive approach to testing, troubleshooting, and refining applications.
• Comfort working across cross‑functional teams.

Required skills

• IVR concepts
• Genesys IVR platform
• Contact‑center infrastructure
• Cloud platforms