Vice President, SME Sales Operations

About the role

Mastercard is seeking a Vice President to lead SME Sales Operations within its newly formed SME Channel Distribution organization. The role focuses on driving scalable growth through operational excellence, strategic planning, and portfolio health management.

Key responsibilities

• Own strategic planning and operational forecasting tied to revenue and portfolio performance.
• Develop executive‑level dashboards, KPIs, and business reviews to support decision‑making and growth planning.
• Partner with Sales leadership to drive operational rigor, pipeline visibility, and performance accountability globally.
• Act as the centralized operational lead overseeing activation progress for signed portfolios, ensuring milestones and commercialization timelines stay on track.
• Identify risks, bottlenecks, and dependencies impacting activation and revenue realization, escalating and driving resolution where needed.
• Collaborate cross‑functionally with Finance, Product, Customer Success, Sales Enablement and Implementation teams to align business priorities and execution plans.
• Lead end‑to‑end sales and revenue reporting processes for Channel Distribution worldwide across five regional sales and finance organizations.
• Drive process optimization and operational scalability through automation, governance, and continuous improvement initiatives.
• Support annual operating plans, strategic initiatives, and executive presentations related to sales growth and channel performance.

Required profile

• Strong strategic and operational leadership experience within sales operations, revenue operations, or commercial enablement environments.
• Proven ability to partner with senior sales, finance, and regional teams to drive accountability and visibility.
• Experience managing large‑scale operational programs, portfolio health, and activation timelines.
• Excellent analytical and communication skills for executive‑level reporting and presentations.

Required skills