Ticket/Gate Agent – Customer Service (Entry Level)

About the role

Delta Air Lines is seeking an enthusiastic Ticket/Gate Agent to be the first point of contact for passengers at its New Orleans hub. This entry‑level position offers hands‑on experience in airport operations, customer service, and baggage handling.

Key responsibilities

• Manage the check‑in and boarding processes, including seat allocation and gate announcements.
• Verify travel documentation and ensure passengers have the correct paperwork.
• Tag, lift, and transfer baggage from scales to conveyor belts (up to 70 lb).
• Operate loading bridges and open, close, and secure aircraft doors.
• Escort unaccompanied minors and passengers with disabilities throughout the airport.
• Work flexible shifts ranging from early morning to overnight, based on operational needs.

Required profile

• High school diploma, GED, or equivalent.
• At least 18 years old and authorized to work in the United States.
• Proficiency in English with strong verbal and written communication.
• Basic digital literacy and ability to use airport computer systems.
• Ability to pass a Physical Ability Test and Customer Service Assessment.

Required skills

What we offer

• Mentorship and career‑advancement opportunities.
• Entry‑level position with flexible scheduling (20‑40 hours per week).
• Work in a dynamic, safety‑focused airline environment.