Technical Customer Success Manager

About the role

The Technical Customer Success Manager will own a book of enterprise accounts, guiding them from onboarding through adoption, renewal and expansion. You will act as the primary technical and strategic contact, solving complex implementation challenges and driving customer success at a fast‑moving startup.

Key responsibilities

• Own end‑to‑end customer lifecycle: onboarding, adoption, renewal assistance, and expansion.
• Participate in customer calls such as implementation kickoffs, working sessions, QBRs, and escalations.
• Serve as product subject‑matter expert, answering real‑time product questions and debugging alongside customers.
• Hands‑on technical implementation: review OpenAPI specs, configure CI/CD via ReadMe CLI or API, troubleshoot custom JS/CSS and authentication setups.
• Leverage AI tools to draft implementation plans, analyze account health, automate repetitive tasks, and prototype scripts.
• Identify growth opportunities and partner with Sales to close expansion deals.
• Advocate for customers internally, surface health risks early, and provide structured feedback to Product and Engineering.

Required profile

• Passionate collaborator who enjoys working with customers, Sales, Product, Support and Engineering teams.
• Excellent communicator, highly organized, and able to manage multiple projects simultaneously.
• Technical aptitude to read OpenAPI specs, work with HTML/CSS/JS, understand SSO/auth flows, and use Git and a CLI comfortably.
• Experience using AI as a productivity tool, building prompts, workflows or automations.
• Problem‑solver who prefers to find answers rather than escalations.

Required skills

• OpenAPI specification
• HTML, CSS, JavaScript
• Git
• Command‑line interface (CLI) usage
• API integration
• AI tooling for workflow automation

What we offer

• Unlimited PTO with a three‑week minimum
• Fully covered medical, dental, and vision insurance for you and dependents
• One Medical membership and wellness stipends (up to $350/month for therapy, $150/month general wellness)
• Donation matching up to $1,000/year
• 12 weeks paid parental leave
• Home office stipend of $500
• Offsite retreats and a supportive, inclusive culture