Technical Consultant – Patient Monitoring (Syracuse, NY)

About the role

Accelerate your impact as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll independently lead complex patient monitoring implementations, serve as a trusted technical expert to customers, and drive reliable, secure, and high‑performing healthcare solutions while mentoring others and shaping how services are delivered.

Key responsibilities

• Independently lead and execute complex system installations, upgrades, and implementations across patient monitoring and IT infrastructure environments, ensuring reliable performance and high‑quality delivery.
• Provide hands‑on expertise in troubleshooting, validation, and system optimization to maintain operational continuity.
• Serve as the primary technical authority for system architecture, networking decisions, configuration validation, and risk management.
• Diagnose and resolve complex system and performance issues using advanced troubleshooting techniques and structured problem‑solving approaches.
• Engage customers as a trusted advisor, understand technical environments and workflows, and deliver tailored recommendations aligned with clinical and business objectives.
• Own configuration management, version control, and system validation while promoting standardized methodologies and best practices.
• Collaborate cross‑functionally with sales, clinical, service, and project teams and mentor junior consultants.

Required profile

• 5+ years of professional experience in IT services or related technical environments.
• Experience in a hospital or clinical IT setting; familiarity with patient monitoring, telemetry units, ventilators, and defibrillators preferred.
• Active Cisco Certified Network Associate (CCNA) certification; higher‑level Cisco certifications (e.g., CCNP) also acceptable.
• Associate degree in computer science, biomedical, engineering, or related field; Bachelor’s degree preferred.
• Willingness to travel up to 75% of the time, work flexible hours, and meet physical, cognitive, and environmental requirements.

Required skills

• Computer networking
• System integration
• Technical troubleshooting
• Cisco CCNA
• Cisco CCNP

What we offer

• Hourly pay range $39.00 – $61.00 (overtime eligible).
• Field service incentive bonus plans, on‑call pay, and company fleet/car.
• Comprehensive benefits including generous PTO, 401k match up to 7%, HSA contributions, stock purchase plan, and education reimbursement.
• Training, advancement opportunities, and a collaborative work environment.