Technical Account Manager

About the role

FairCom is looking for a commercially driven, intellectually curious account management professional to own and grow a portfolio of global customer accounts while expanding business into new markets. This is a consultative sales role focused on understanding customers' products, business challenges and technical needs to recommend the right solutions from FairCom's specialized, technical product offerings. The role requires thoughtful discovery and a technical wherewithal that bridges business challenges with FairCom's solutions.

Key responsibilities

• Own and grow an assigned portfolio of global customer accounts, building trusted, long-term relationships with business and technical stakeholders.
• Maintain regular customer engagement, retain existing business through proactive account management and timely license renewals, and negotiate pricing, licensing, renewals and commercial terms.
• Conduct consultative discovery to uncover business objectives and technical environments, then recommend FairCom software and licensing solutions and identify opportunities to expand relationships.
• Research industries, companies and applications where FairCom technology adds value, qualify prospects and build a healthy pipeline of commercial opportunities.
• Learn the market deeply, continuously strengthening technical and commercial knowledge and spotting patterns across customers and industries.

Required profile

• 5+ years of experience selling complex B2B software solutions, preferably infrastructure software, embedded DBMS, developer tools, embedded software, middleware, databases or other highly technical enterprise technologies.
• Proven success managing and growing customer accounts while developing new business.
• Experience selling into engineering, software development, product management or technical leadership organizations.
• Naturally curious, strong listener, and able to conduct consultative discovery and negotiate software licensing and pricing.
• Self-motivated, accountable work style with minimal day-to-day supervision.

Preferred profile

• Experience with OEMs, ISVs, embedded systems, industrial software or other product-focused software companies.
• Familiarity with software licensing models, including OEM, royalty, subscription and perpetual licensing.

What we offer

• Hybrid work schedule combining in-office collaboration and remote focus.
• 15+ holidays, three weeks of paid vacation, a week of sick leave and an extended holiday break.
• Paid day off on your birthday and another on an annual "CEO Thank You Day" in March.
• Competitive salary package, medical, dental, vision and life insurance, and 401(k) matching.
• Annual and quarterly company-wide events and growth opportunities.