Team Manager, Enterprise Account Management (Remote, USA)

About the role

TeamViewer leads a team of six Enterprise Account Managers who are the sole owners of existing enterprise customers spending $10K or more in annual recurring revenue. This is a first-line people-leadership role focused entirely on existing customers, with no personal book and no new-logo acquisition. It is fully remote within the USA, with regular travel to Tampa and to customers.

Key responsibilities

• Lead, coach and develop the six Account Managers through weekly 1:1s, call and deal reviews, account-plan reviews and a documented development path for each rep.
• Own the team's gross and net revenue retention and expansion attainment, reported weekly, and run the weekly forecast with the Account Executive and Enterprise Account Specialist leaders.
• Manage books and territories, keeping each rep under the 40-account cap and handling account assignments when reps join, leave or change territory.
• Drive the renewal engine: renewals engaged well ahead of term, risks flagged early, and multi-year and pricing decisions escalated on a clear rule set.
• Run the operating agreement with the Enterprise Account Specialist team on hand-ups and add-ons, and run the quarterly business review for the team.
• Hire and ramp Account Managers, and partner with Solution Engineering, Customer Success, Support, Sales Operations and Finance to remove blockers.

Required profile

• 5+ years in enterprise account management, renewals or customer-facing sales with existing customers in SaaS or technology.
• 2+ years leading a quota-carrying team as a first-line manager.
• Track record of owning and reporting a retention or revenue number with disciplined weekly forecasting.
• Proven coach who has developed account managers or sellers into top performers.
• Strong commercial judgment on renewals, multi-year structures, pricing and procurement in mid-size and large organizations.
• Comfortable setting operating agreements with peer leaders and cross-functional teams.

Required skills

• Fluent in Salesforce forecasting, pipeline hygiene and account-planning cadences.
• Domain experience in remote connectivity, IT management or adjacent enterprise software preferred.

What we offer

• Competitive compensation and bonuses.
• Flexible PTO and paid holidays.
• 401(k) with employer matching.
• Health insurance, including the option of 100% employer-paid medical coverage.
• Up to 12 weeks of parental leave and life/disability insurance.
• Quarterly teambuilding events, leadership luncheons and All Hands meetings.