Student Support Liaison

About the role

The Student Support Liaison promotes student success by providing holistic, student-centered support across a range of service areas. As a key point of contact for students, the role is accountable for student persistence through proactive engagement and removing barriers to success. It works closely with other university departments to resolve student inquiries quickly and contributes to a culture of care and engagement. The position reports to Advising and Retention Services.

Key responsibilities

• Respond to student questions and concerns and connect students to the right university resources.
• Collaborate with other departments to ensure a seamless, supportive student experience.
• Help students with appointment scheduling, portal navigation and other self-service tools.
• Promote and support student opportunities such as federal work study, student organizations, peer tutoring and the Chamberlain Care Closet.
• With the Campus Support Coordinator, plan and run events like career fairs, open houses, workshops and graduations.
• Assist students with questions about local and state funding, military services and scholarships.
• Serve as the point of contact for compliance audits.
• Identify and implement process and technology improvements that strengthen the student retention journey.
• Maintain knowledge of enterprise applications and business processes, and perform other duties as assigned.

Required profile

• Bachelor's degree required.
• At least 1 year of experience in higher education, customer service or a related field.
• Knowledge of higher education federal and state regulations.
• Superior written and verbal communication skills.
• Ability to work independently and make sound decisions with minimal supervision.

Required skills

• Exposure to Microsoft Word, Excel, Power BI, PowerPoint and Copilot.
• Experience with Student Information Systems is a plus.

What we offer

• Expected hourly pay of $23.00 to $25.00, adjusted by factors such as experience and location.
• Health, dental, vision, life and disability insurance.
• 401k retirement program with a 6% employer match.
• 15 paid vacation days per calendar year and 12 paid holidays plus 2 floating holidays.