Strategic Account Manager

About the role

We are building an agentic AI platform that helps enterprises transform complex business workflows into AI‑powered operations. As a Strategic Account Manager you will own the post‑sale relationship, driving revenue retention, expansion and delivering a best‑in‑class customer experience.

Key responsibilities

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion.
• Build and execute multi‑year account plans aligned to customer objectives and company growth targets.
• Lead QBRs and executive engagements to align on business outcomes and value.
• Identify AI‑driven impact opportunities and advise customers on AI initiatives.
• Drive cross‑sell, upsell and expansion opportunities across departments.
• Manage the full renewal cycle, forecast and close renewals while mitigating churn risks.
• Lead structured onboarding, monitor adoption and partner with product and R&D for smooth implementation.
• Translate customer feedback into actionable product insights and help build repeatable playbooks.

Required profile

• 5‑8+ years in Account Management, Customer Success, or Sales in enterprise SaaS.
• Proven quota carrier with clear retention and expansion ownership.
• Experience managing complex enterprise accounts and multi‑stakeholder relationships.
• Strong negotiation, closing skills and executive presence.
• Thrives in early‑stage environments with an analytical, data‑driven mindset.