Strategic Account Manager

About the role

Runpod is seeking a Strategic Account Manager to own and grow relationships with its largest enterprise customers. You will act as a trusted partner to executive and technical stakeholders, driving expansion and long‑term value on the AI Developer Cloud platform.

Key responsibilities

• Own a focused portfolio of fewer than 20 strategic accounts, managing retention and multi‑year expansion.
• Maintain high‑touch engagement with monthly executive and technical touchpoints, deep account planning, and growth strategies.
• Partner daily with a dedicated Forward Deployed Engineer to align technical outcomes with commercial opportunities.
• Proactively introduce new Runpod capabilities, roadmap items, and innovative use cases to increase spend.
• Lead complex renewals and expansions, negotiating multi‑year terms, pricing, and SLAs.
• Conduct executive business reviews on ROI, roadmap alignment, and capacity planning.
• Represent customer voice internally to influence product, engineering, and supply priorities.
• Maintain accurate forecasting, account plans, health metrics (NRR, expansion revenue, sentiment) in Hubspot CRM and report to leadership.

Required profile

• 6+ years of account management experience, with at least 2 years handling complex, multi‑million‑dollar strategic accounts.
• Proven track record of negotiating seven‑ to eight‑figure renewals and expansions.
• Strong technical acumen and ability to engage both developers/ML engineers and C‑suite buyers.
• Consultative, proactive approach focused on growth and innovation.
• Excellent negotiation, communication, and presentation skills.
• Experience in fast‑moving, ambiguous environments; building AM motions from the ground up is a plus.
• Successful completion of a background check.

Required skills

• AI infrastructure and GPU cloud knowledge.
• Familiarity with developer tooling and cloud/compute platforms.
• Hubspot CRM proficiency for forecasting and account health tracking.

What we offer

• Competitive OTE ranging from $160,000 to $280,000 with uncapped commission.
• Equity participation in a fast‑growing AI infrastructure company.
• Generous medical, dental, and vision benefits.
• Flexible PTO and remote‑first work environment.
• $1,200 home office and equipment stipend.
• Inclusive, collaborative culture focused on learning and ownership.