Strategic Account Manager – Health Plans

About the role

The Strategic Account Manager will own Carda's most important client relationships after contracts are signed, acting as the executive‑facing lead for a portfolio of national health plans. You will translate data into clear value stories, drive expansion, and ensure measurable impact across clinical, operational, product, and finance teams.

Key responsibilities

• Serve as the day‑to‑day executive lead for health plan partners, managing clinical, network, care‑management and STARs stakeholders.
• Run operating rhythms including monthly performance reviews, quarterly business reviews and annual value summaries.
• Track referral, enrollment, conversion and engagement metrics, flagging gaps before they affect the client.
• Identify and build cases for expansion into new markets, member populations and product lines.
• Lead executive relationships, building multi‑threaded contacts with CMO, VP Population Health, P&L owners, etc.
• Turn internal data into ROI and impact narratives tailored to each partner (cost of care, STAR ratings, readmissions, etc.).
• Drive expansion revenue, lead renewal strategy, and coordinate cross‑functional implementation of new initiatives.

Required profile

• 3+ years in customer success, account management or client partnerships, with at least 2 years managing enterprise‑level accounts.
• Direct experience managing health‑plan relationships (Medicare Advantage) and familiarity with STAR ratings, HEDIS and total cost of care.
• Proven ability to own renewals, drive measurable expansion revenue and work quickly without sacrificing quality.
• Executive presence – comfortable leading QBRs with C‑level health‑plan leaders.

Required skills

• Salesforce
• Google Docs
• Canva
• Sage