Store Manager

About the role

Hot Topic is looking for a Store Manager in Charleston to lead the store and drive its results. The manager sets the store's direction, leads the team, and delivers the best customer service in the mall. The position is full-time.

Key responsibilities

• Ensure the store meets its sales plan and/or comparable sales goals
• Recruit, develop and retain a collaborative team, and build a bench of talent through mentorship, recognition and feedback
• Create buzz and customer engagement through social media, store web applications and clienteling
• Run an operationally sound business with clear structure, delegation and autonomy, and customer-first selling
• Watch shrink and loss prevention, payroll hours, schedules and other factors affecting the business
• Work with retail leadership and HQ on trends and customer feedback, and run sales reports to guide strategy
• Communicate company policies and procedures, control supply ownership and spend only what is needed
• Merchandise the store using planograms and launch all promotions on time

Required profile

• At least 1-2 years of retail store management experience
• High school diploma or GED equivalent; a degree is an advantage
• Open-minded and curious about pop culture fandoms and music trends
• Able to move around the store, merchandise products with approved equipment and pack and unpack boxes of merchandise weighing up to 50 pounds

Required skills

• Communication, recruiting and operations (payroll, reporting, scheduling, merchandising)
• Adaptability to a fast-changing retail environment