Sr. Manager, Client Engagement AI Enablement and Transformation

About the role

We are looking for a strategic, hands‑on leader who can turn emerging AI capabilities into practical improvements for sales and client‑engagement teams. You will identify high‑impact use cases, pilot new solutions, drive adoption, and translate innovation into measurable business value.

Key responsibilities

• Advance client‑engagement and sales workflows through AI and advanced analytics.
• Work directly with Sales Effectiveness, Sales Enablement, Customer Support, Technical Sales, and related functions to identify, pilot, and scale AI‑driven process and reporting improvements.
• Partner with the AI Center of Excellence (CoE) to champion adoption and ensure governance guardrails.
• Contribute to AI CoE initiatives by shaping shared practices, reusable assets, and pragmatic standards.
• Maintain focus on external customer experience while delivering operational efficiency and sales effectiveness.

Required profile

• Proven experience leading business‑transformation projects that leverage AI or advanced analytics.
• Strong ability to work cross‑functionally across sales, support, and technical teams.
• Track record of delivering measurable business outcomes from AI initiatives.
• Senior‑level experience in a fast‑moving, data‑driven environment, preferably within insurance or healthcare.

Required skills

What we offer

• Opportunity to shape AI‑enabled transformation for a leading risk‑solutions business.
• Collaborative environment with a dedicated AI Center of Excellence.
• Access to cutting‑edge AI tools and analytics platforms.