Showroom Experience Coordinator – Client Engagement

About the role

The Showroom Experience Coordinator, Client Engagement & Experience works closely with MillerKnoll’s sales organization to plan and deliver both onsite and virtual visits to the showroom. The role serves a diverse audience, including local and global clients, dealer partners, architecture & design firms, and student groups, ensuring each interaction reflects MillerKnoll’s heritage and design leadership.

Key responsibilities

• Plan, coordinate, and execute showroom visits for a variety of client groups, tailoring experiences to meet specific objectives.
• Welcome and host visiting parties, providing tours, presentations, and interactive experiences.
• Act as the primary point of contact during visits, anticipating needs and troubleshooting any issues.
• Manage logistics such as transportation, accommodations, meeting space setup, and technology preparation.
• Support post‑visit activities, including surveys, thank‑you notes, and data entry.
• Provide behind‑the‑scenes support for virtual engagements using Microsoft Teams.
• Collaborate with sales leadership and external partners to align experiences with business goals.

Required profile

• Strong hospitality mindset with a focus on delivering memorable client experiences.
• Excellent communication skills and ability to adapt messaging to diverse audiences.
• Detail‑oriented organizer capable of managing multiple logistics elements simultaneously.
• Willingness to travel as needed for customer‑experience activities.

Required skills

• Microsoft Teams