Service Sales Manager - Commercial HVAC

About the role

DWC Mechanical is looking for an experienced Service Sales Manager to lead and grow its commercial HVAC planned maintenance sales department. The role drives new maintenance agreement growth, develops the sales team, strengthens sales processes and expands relationships with commercial building owners, property managers and facility leaders. It suits someone with strong commercial HVAC service knowledge, B2B sales leadership and a hunter mentality.

Key responsibilities

• Lead the planned maintenance sales department, set goals and metrics, coach the team and run pipeline reviews and performance discussions.
• Develop strategies to grow the commercial HVAC maintenance agreement portfolio and recruit, onboard and train new sales professionals.
• Pursue new business by building relationships with property managers, facility directors and building owners, and personally support strategic accounts and larger opportunities.
• Oversee the sale of planned maintenance agreements, review pricing, labor assumptions and contract structures, and partner with service operations so agreements can be delivered.
• Maintain accurate CRM records of opportunities, proposals and follow-up, review major proposals and coach reps on the value of planned maintenance.
• Support customer retention, renewals and expanded account coverage, and coordinate account strategy between sales and service operations.
• Track and report key metrics such as new agreement revenue, annual recurring maintenance revenue, gross margin, pipeline value, proposal volume, close rate and contract renewals, and provide forecasts to leadership.

Required profile

• 5+ years of commercial HVAC, mechanical service, building automation, facilities or related B2B service sales experience preferred.
• Prior experience leading, coaching or managing a sales team strongly preferred.
• Proven success selling commercial service agreements, recurring maintenance contracts or similar B2B solutions.
• Valid driver's license and ability to travel locally to customer sites, meetings and industry events.

Required skills

• Strong understanding of commercial HVAC systems and preventative/planned maintenance principles.
• Sales pipeline management and CRM use.
• Estimating, proposal, negotiation and closing skills.
• Financial acumen on revenue, gross margin, pricing and contract profitability.
• Preferred: experience selling planned maintenance agreements, a mechanical contractor background, and CRM-based forecasting.

What we offer

• Salary of $130,000 - $160,000 per year.
• Comprehensive health insurance (including dental and vision), HSA with company contribution, and paid life insurance.
• 401(k) plan with company matching.
• Paid time off and paid holidays.
• Professional development assistance and employee discount.