Service Advisor

About the role

The Service Advisor is responsible for delivering exceptional customer service and ensuring smooth execution of service labor and parts purchases. By following Cecil Atkission Motors processes, the role supports long‑term customer satisfaction and retention.

Key responsibilities

• Greet customers warmly, record concerns accurately, and generate precise work orders.
• Monitor open repair orders, keeping customers and technicians informed of progress.
• Acquire training to understand warranty coverage for each franchise.
• Contact previous customers regularly to schedule maintenance appointments.
• Notify customers when ordered parts arrive and coordinate appointment schedules.
• Assist the cashier in closing tickets and inform customers when vehicles are ready for pickup.
• Explain repair order charges to customers and promptly report service issues to the service manager.
• Strive to meet management benchmarks for sales per repair order, gross profit, repair orders per day, and customer satisfaction scores.
• Enforce safety precautions within the work area.
• Perform other responsibilities as assigned.