Senior Strategy Manager, Customer Segment Strategy (Health Systems)

About the role

This role sits in the Customer Segment Strategy team, which aims to maximise patient access and deliver transformative therapies. As a Senior Manager, Customer Segment Strategy - Health Systems, you will lead access and contracting strategy recommendations across Genentech's portfolio for key customers in the Health Systems segment, acting as a subject matter expert for Customer Engagement Account Teams and Market Access leaders. The role bridges Customer Engagement, Pricing, Contracting and Distribution (PCD) leads and influences Genentech's P&L and patient access.

Key responsibilities

• Lead access and contracting strategies from concept through execution to protect profitability and maximise patient access.
• Act as strategic liaison between Account Teams, PCD, External Affairs, Legal and Business Partners, aligning strategies with Brand and therapeutic area priorities.
• Navigate ambiguity to lead cross-portfolio initiatives for new customer types or segments needing innovative access approaches.
• Provide negotiation support and talking points to account teams, taking part in customer-facing engagements as appropriate.
• Synthesise contract performance insights to share learnings with senior leaders and influence product-level contracting strategies.
• Partner with Segment and Regional account leadership to build alliances, support account planning and resolve complex reimbursement challenges.
• Monitor industry trends, policy reforms and customer evolution to mitigate risks and seize commercial opportunities.

Required profile

• Bachelor's degree in a relevant discipline.
• 5+ years of experience in the pharmaceutical industry, such as payer or contracting strategy, account management, consulting, market analysis, health economics, distribution strategy or managed care finance.
• 5+ years of experience in a Market Access function.
• Broad, diversified US Market Access experience across multiple therapeutic areas.
• Significant experience developing and executing access strategies, and deep understanding of the US reimbursement environment.
• Ability to travel about 25% for account planning and customer engagement.

Preferred qualifications

• MBA or other advanced degree.
• Direct customer experience in the relevant segment.

Primary location is the Genentech campus in South San Francisco, with remote candidates welcome; remote workers must be available to travel on short notice. Relocation benefits are not offered. The expected salary range for the South San Francisco location is $161,000 to $299,000, with a possible discretionary annual bonus.