Senior Quality Specialist

About the role

Forward Financing is seeking a Senior Quality Specialist to transition the organization from traditional operational QA to a proactive First Line of Defense and Process Excellence model. You will work across hybrid environments where human operations and AI agents collaborate.

Key responsibilities

• Lead risk control self‑assessment activities, identify operational risks, evaluate controls and develop mitigation strategies.
• Evaluate end‑to‑end processes to simplify, standardize, automate and improve workflows.
• Perform deep‑dive root cause analyses on systemic defects, distinguishing human error from control flaws.
• Analyze data and operational trends to spot systemic risks and improvement opportunities.
• Support new operating models and pilots by establishing controls and risk measurements.
• Track remediation initiatives, report key risks and trends to leadership, and maintain risk registers.

Required profile

• 3+ years experience in process QA, operational risk, risk & controls, or business process management.
• Strong analytical, problem‑solving and root‑cause analysis abilities.
• Excellent communication and stakeholder‑management skills, able to influence without direct authority.
• Fluency in English and Spanish.

Required skills

• Statistical Quality Control (nice to have, not indispensable).
• Lean training (nice to have, not indispensable).