Senior Manager, Commercial Customer Success – East Region

About the role

Vanta is seeking a Senior Manager to lead its Commercial Customer Success team for the East Region. You will guide a group of Customer Success Managers (CSMs) to ensure successful onboarding, strong adoption, advocacy, and retention of Vanta’s commercial customers.

Key responsibilities

• Hire, mentor, and develop a high‑performing team of CSMs focused on customer value and accountability.
• Influence the design and execution of Vanta’s up‑market Customer Success strategy and methodology.
• Define and coach the team on KPIs such as revenue retention, customer health, and expansion identification.
• Build enablement programs so CSMs become experts in Vanta’s products, the GRC space, and core CSM skills.
• Partner closely with Sales, Product, Marketing, Revenue Operations, and Account Management to represent customer needs.
• Manage a portfolio of roughly 40‑55 accounts per CSM and drive risk management and success planning.
• Thrive in a fast‑paced startup environment and contribute to transformational change.

Required profile

• Proven track record of high performance in Customer Success or Account Management.
• Demonstrated ability to mentor peers and transition into team leadership.
• Experience managing commercial customers with complex product requirements and multiple stakeholder levels.
• History of establishing executive‑level relationships and delivering measurable outcomes.

Required skills

What we offer

• Opportunity to shape Vanta’s up‑market strategy in a rapidly growing security SaaS company.
• Collaborative, kind, and talented team environment.
• Leadership role with significant impact on customer success and company growth.