Senior Director, E-Commerce

About the role

Credo, a clean beauty retailer, is looking for a full-time Senior Director, E-Commerce to report to the VP of Marketing, Digital & Creative. Digital makes up 60% of the business (48% on the website and 12% on an app launched in 2025), and the role sets the vision for how the company grows online, owns the digital strategy and P&L, and leads a team and its agency and tech partners. The position is remote, based in the Los Angeles, New York City or San Francisco area.

Key responsibilities

• Deliver a 3-year growth plan covering revenue, margin and investment across the site, app and stores.
• Own the revenue plan and investment, from acquisition through retention, and make profitable trade-offs.
• Build the next-generation experience on Credobeauty.com and the app, and grow the app into its own channel.
• Lead a year of major replatforming and choose the platforms and partners to rely on.
• Build measurement that shows where customers win and lose, and use it to steer the business.
• Lead and grow a team, and set the bar for how digital works with Marketing, Merchandising, Stores, CX and IT.
• Work with the team on offers, promotions, event mechanics, gift-with-purchase and pricing.

Required profile

• 8-10+ years in e-commerce, including owning the strategy and P&L for a multi-million-dollar DTC or multi-brand retail business.
• A track record of leading a digital business through a major inflection point such as a replatform, new channel or step change in scale.
• Experience leading teams and agency partners and influencing at the leadership level.
• Bonus points: beauty or multi-brand retail experience, and building and scaling mobile app, loyalty or omnichannel programs.

Required skills

• Deep Shopify Plus expertise and the ability to architect a modern commerce stack.
• Forecasting, investment allocation and full-funnel economics of acquisition and retention.
• Data-driven mindset with GA4 and Triple Whale fluency.

To apply, send an email to the company with the subject "Senior Director, E-Commerce" and a brief note about yourself.