Associate Representative - Inside Sales

About the role

Wesco, a leading provider of business-to-business distribution, logistics services and supply chain solutions, is hiring an Associate Representative - Inside Sales. You will interact with existing customers mainly by phone and email to increase sales of the company's products and services by obtaining and up-selling orders, while collaborating with outside sales to make sure goals are met.

Key responsibilities

• Obtain orders by email and telephone, verify and enter items, transfer orders to fulfillment, explain stock-outs and expected delivery dates.
• Increase orders by suggesting related items, explaining features and checking the customer's buying history.
• With guidance, own, qualify and develop opportunities passed from marketing, outside sales and national accounts.
• Prepare, generate and follow up on verbal or written quotations, or determine why an order was lost.
• Review open customer order reports and act on items at risk of missing promised delivery dates.
• Maintain distribution system backorder reports, customer expediting reports and customer notifications.
• Report industry trends, competitive pricing and customer feedback to management.

Required profile

• High school degree or equivalent; bachelor's degree preferred.
• Preferred: knowledge and experience in sales and sales administration, with 0-2 years of experience.
• Ability to work independently with supervision, in a team, and to handle multiple tasks at once.
• Ability to travel up to 25%.

Required skills

• Familiarity with Microsoft Office and basic computer skills.
• Clear verbal and written communication and attention to detail.
• Ability to prospect and market to existing and potential accounts, and to solve routine problems independently.

What we offer

• Commission in addition to base salary, tied to individual sales performance.
• A workplace built on teamwork and respect, with a workforce of over 20,000 people worldwide.