Senior Client Manager - Education Practice

About the role

HEAPY is looking for a Senior Client Manager to lead its Education Practice, which serves K-12 school districts, colleges and universities. The role suits an experienced engineer or project manager with a strong foundation in engineering design who wants to lead projects, teams and client relationships. It is a full-time position based in Columbus.

Key responsibilities

• Guide service delivery and oversee project execution with a focus on profitability, resource allocation, cost control and streamlined workflows.
• Manage project scope, budgets, schedules, staffing and overall project performance; participate in project costing and bid/proposal preparation.
• Drive project quality so deliverables meet company standards, client expectations and regulatory requirements.
• Coordinate engineering teams across disciplines and hold regular progress review meetings covering contract compliance, regulatory adherence, delays and cost overruns, and resource availability.
• Build and maintain client relationships, including liaison between client, architect and construction manager, and represent the company's culture and colleague morale.
• Ensure progress billing information is submitted correctly and on time, and obtain final client approval at project completion.
• Take part in business development: identify opportunities, engage clients on their needs, move them through proposals and report activities in the CRM system.
• Collaborate with practice leaders to grow the Education portfolio and take ownership of or execute capture strategies.

Required profile

• Normally a 4-year engineering degree and typically 8+ years of experience in design engineering.
• Prior roles usually include project engineering and Project Manager I responsibilities.
• Professional registration is preferred.
• Ability to stay at a desk for long periods, communicate in person and by phone, and travel reliably to and from the project site.
• Ability to work in all weather conditions and on sites involving stairs, scaffolding and ladders, and to lift up to 25 lbs.

What we offer

• Premium medical, dental and vision coverage.
• 401(k) with competitive contributions.
• Annual bonus potential of 10-15% tied to company performance and your contributions.
• Open PTO and paid sick time.
• Wellness week at the end of the year.