Senior Client Manager - Commercial Entertainment Insurance

About the role

Marsh Agency is hiring a Senior Client Manager for its Commercial Entertainment Insurance team. The role is the day-to-day liaison between the insurance company (MIB) and designated accounts, managing relationships with business managers and individual customers. The position is non-exempt, full time or part time, and the base salary range is $49,000 to $91,300, with possible performance-based incentives.

Key responsibilities

• Sell new lines of coverage and cross-sell within the existing book of business.
• Service customers daily: cover issues, contract and exposure analysis, endorsements, routine coverage questions, problem solving, renewal control, proposal preparation and policy checks and binding.
• Inform the producer on strategic account issues, claims and other potential problems.
• Oversee renewals, account management and new business development while ensuring Standard Operating Guidelines are followed.
• Design or help design insurance plans, assist clients with coverage changes and turn each contact into a marketing opportunity.
• Hold face-to-face meetings to present summary reports, and educate clients on coverage, exclusions, exposures and gaps.
• Monitor client satisfaction at least quarterly and report findings to the account producer.

Required profile

• Experience in all areas of Commercial Entertainment insurance.
• Ability to build and maintain effective client relationships and communicate consistently and accurately.
• Responsiveness to client inquiries within a 24-hour timeline and ability to resolve or assist with service and claims issues.
• Ability to sit in a stationary position for long periods and use office equipment such as fax and copy machines.

What we offer

• Health and welfare benefits, tuition assistance, 401K and other retirement programs, and employee assistance programs.
• A competitive total rewards package.