Senior Business Insurance Client Manager

About the role

Marsh McLennan Agency (MMA) is hiring a Senior Business Insurance Client Manager for its Alpharetta, Georgia office. The role manages client renewals and new business, works closely with the Client Team and the Producer, and requires living within driving distance of the office and commuting at least three days a week.

Key responsibilities

• Negotiate initial rates for renewals and competitive quotes, organize responses and present them to the Client Team and Producer, escalating complex negotiations when needed
• Manage the Client Team on strategy, deliverables and client expectations, including proposals, stewardship, meetings and special projects
• Develop positive client relationships and communicate with various levels of the client organization
• Lead renewal strategy meetings, prepare client presentations and agendas, and attend or lead parts of client meetings
• Provide new business and renewal support: proposal presentations, renewal exposure analysis, submissions to market or rates online, non-admitted carrier due diligence, premium/rate/coverage comparisons, fee agreements, bind orders and premium allocation
• Provide general service support: endorsements and coverage changes, audit reviews, and complex contract review
• Use tools such as Reference Connect, Playbook, MMA U, Loss Forecaster, CAT modeling and Mod Master, and coordinate with subject matter experts

Required profile

• 5-7 years of prior experience
• Bachelor's degree or equivalent work experience required; advanced degree (RMIN, Finance, Accounting) a plus
• Preferred advanced designation (CIC, CRM, ARM, CPCU)
• Manages a book of business, with medium-complexity, integrated specialization
• Property Casualty Resident's License required; annual continuing education requirement

Required skills

• Advanced Excel and Microsoft Office (Outlook, Word, PowerPoint)
• Knowledge of products, lines and marketing techniques, and current trends and regulations
• Carrier relationships with field reps, marketing and underwriting

What we offer

• Medical, dental and vision insurance
• 401K with company match, company-paid life and disability
• Paid time off, employee assistance program and volunteer paid time off
• Tuition reimbursement, career mobility, stock purchase opportunities and charitable contribution match