Employee Health & Benefits Senior Account Manager

About the role

Marsh McLennan Agency (MMA) is hiring an Employee Health & Benefits Senior Account Manager in Alpharetta, Georgia. The role covers client service for employee health and benefits accounts, including renewals, marketing of smaller accounts and coordination with carriers and producers. Applicants must live within driving distance of the Alpharetta office and be able to commute at least three days per week.

Key responsibilities

• Build and maintain key client and carrier relationships by phone, email and in person.
• Execute a comprehensive client service plan addressing each account's business needs and risk management goals.
• Lead the client service team on administration, billing, claims issues and problem solving.
• Coordinate internal and external activities so new and renewal accounts are handled accurately and on time.
• Seek cross-sell opportunities and suggest new lines of coverage.
• Monitor and manage the renewal process, coordinate meetings with clients and producers to present renewals and alternatives, and lead marketing of smaller, less complex accounts.
• Prepare and deliver forms, and help formulate plans for relationship management meetings and visits.
• Use the client management system to update policies, log activities and manage follow-ups.
• Attend seminars, classes and carrier meetings to stay current on products and legislative changes, and mentor team members.

Required profile

• Bachelor's degree or equivalent education and related training.
• Five years of relevant insurance industry experience.
• Appropriate insurance license(s).
• Strong client relations, communication and service skills, and leadership ability to direct, train and motivate others.
• Ability to travel, occasionally overnight.

Required skills

• Proficiency in basic computer applications, such as Microsoft Office Suite.
• Proficiency in the client management system(s) used to update policies and log activities.

A plus: advanced degree, certification in the field, and experience with Requests for Proposals. The role offers generous time off, tuition reimbursement, hybrid work, charitable contribution matching, stock purchase opportunities and other benefits.