Business Insurance Senior Client Manager

About the role

Marsh McLennan Agency (MMA) is hiring a Business Insurance Senior Client Manager in Alpharetta, Georgia. The role manages client renewals and new business, works closely with the Client Team and the Producer, and requires living within driving distance of the Alpharetta office, able to commute at least three days a week.

Key responsibilities

• Negotiate initial rates for renewals and competitive quotes, organize responses and present them to the Client Team and Producer, escalating complex negotiations when needed
• Manage the Client Team on strategy, deliverables and client expectations, including proposals, stewardship, meetings and special projects
• Develop positive client relationships and communicate with all levels of the client organization
• Lead renewal strategy meetings with the Producer, prepare client presentations and agendas, and attend or lead parts of client meetings
• Provide new business and renewal support: proposal presentations, renewal exposure analysis, submissions to market or rates online, non-admitted carrier due diligence, premium/rate/coverage comparisons, fee agreements, bind orders and premium allocation
• Provide general service support: endorsements and coverage changes, audit reviews, and complex contract review
• Use tools such as Reference Connect, Playbook, MMA U, Loss Forecaster, CAT modeling and Mod Master, and coordinate with subject matter experts

Required profile

• 5-7 years of prior experience
• Bachelor's degree or equivalent work experience; advanced degree (RMIN, Finance, Accounting) is a plus
• Preferred advanced designation (CIC, CRM, ARM, CPCU)
• Property Casualty Resident's License required, annual continuing education requirement
• Ability to manage a book of business through the annual life cycle, with strong carrier relationships and up-to-date knowledge of products, regulations and trends

Required skills

• Advanced Microsoft Office (Outlook, Word, PowerPoint) and advanced Excel
• Project management, delegation and prioritization

What we offer

• Medical, dental and vision insurance
• 401K with company match, company-paid life and disability
• Paid time off, employee assistance program and volunteer paid time off
• Tuition reimbursement, career mobility, stock purchase opportunities and charitable contribution match