Senior Account Manager, Branded Promotional Merchandise

About the role

The Senior Account Manager drives strategic growth for complex client accounts, leading high‑impact merchandise programs and ensuring exceptional service delivery. Reporting to the National Account Manager, this role balances account strategy, client relationship management, and cross‑functional execution.

Key responsibilities

• Develop and maintain strategic account plans using the OST model to meet quarterly budget, profit and margin targets.
• Identify and pursue upsell and cross‑sell opportunities across BDA products and services.
• Lead end‑to‑end execution of promotional programs, coordinating design, production, logistics and supplier partners.
• Serve as primary day‑to‑day contact for clients, delivering brand‑compliant solutions and ensuring high satisfaction and retention.
• Mentor junior account managers and contribute to a high‑performing team culture.

Required profile

• 4+ years of sales or account management experience, preferably in branded merchandise.
• Proven track record of growing accounts and generating new business.
• Strong financial acumen with experience in margin management and pricing strategy.
• Excellent communication, presentation and interpersonal skills.

Required skills

• Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Salesforce CRM (or similar CRM systems)

What we offer

• Base salary $83,000–$98,000 USD per year, with potential incentive compensation.
• Robust PTO, vacation, paid volunteer day, holidays and summer Fridays.
• Comprehensive benefits: medical, dental, vision, life and AD&D insurance.
• 401(k) plan, tuition reimbursement, mental health and financial wellness programs.
• Professional development opportunities.