Sales Manager (US Market - B2C Segment)

About the role

Crystalia Glass, a US-based manufacturer of premium glass solutions for residential, commercial and institutional projects, is strengthening its commercial function. It is looking for a Sales Manager to take full ownership of sales execution, team performance and revenue growth in a high-volume, inbound-driven environment. This is a hands-on leadership role covering CRM operations, inbound leads, call quality, analytics and team development. The position is full-time, 8:30 am to 5 pm in the NY (EST) time zone, remote, and requires a B2B contract (sole proprietorship or corporate entity).

Key responsibilities

• Own and optimise CRM and sales operations: pipeline structure, lead lifecycle, data hygiene, SLAs and inbound workflows, enforced through training, audits and corrective actions.
• Drive performance through structured reporting and dashboards, improving funnel efficiency.
• Lead and develop the sales team: coaching, mentoring, regular performance reviews, goal setting, and recruitment and training of new members.
• Manage a high-volume inbound lead flow with fast response times, balanced workload and efficient lead distribution.
• Own call quality and communication standards, reviewing calls, coaching on objection handling and structure, analysing deal losses and developing supporting channels such as SMS and email.
• Lead the sales function through metrics such as conversion rate, close rate, average deal value, speed to lead and revenue per rep, designing data-backed initiatives to improve results.
• Proactively solve problems and continuously improve sales processes, marketing collaboration, tools and customer engagement.

Required profile

• 5-7 years of relevant sales experience, with a strong background in sales execution and revenue growth.
• At least 2 years of managerial experience leading and developing sales teams.
• Proven sales experience with hands-on ownership of targets, pipelines and performance.
• Experience leading teams of 5+ sales reps.
• Hands-on experience managing inbound sales in a high-volume or B2C setting is a must.
• Fluent English, working with US-based clients, and a strong analytical, data-driven approach.
• Nice to have: track record of increasing B2C conversion rates, cross-functional collaboration, CRM optimisation and sales process improvement experience.

Required skills

• Strong hands-on experience with CRM systems (HubSpot or similar), including daily operation, reporting and pipeline control.
• Experience with AI tools and structured sales playbooks.
• Experience with call-based sales models.

What we offer

• Fixed salary and bonuses on goals achieved.
• A professional, dynamic team and the chance to work with prestigious US clients.