Sales Manager (US Market)

About the role

Crystalia Glass, a U.S.-based manufacturer of premium glass solutions, is strengthening its commercial function and is looking for a Sales Manager to take full ownership of sales execution, team performance and revenue growth. This is a hands-on leadership role in a high-volume, inbound-driven environment, with a full-time remote position (8:30 AM - 5:00 PM EST).

Key responsibilities

• Own and optimize CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs and inbound workflows, and enforce CRM discipline through training, audits and corrective actions.
• Drive performance through structured reporting and dashboards, and continuously improve funnel efficiency.
• Lead and develop the sales team, providing coaching, mentoring, regular performance reviews and goal setting, and take part in recruiting and training new members.
• Manage a high-volume inbound lead flow with fast response times, optimizing lead distribution for efficiency and conversion.
• Own call quality and communication standards, reviewing calls, coaching on objection handling and deal loss analysis, and developing supporting channels such as SMS and email.
• Lead the sales function through data and metrics such as conversion rate, close rate, average deal value, speed to lead and revenue per rep, and run data-backed initiatives to improve performance.
• Proactively solve problems and continuously improve sales processes, marketing collaboration, tools and customer engagement.

Required profile

• 7-10 years of relevant sales experience, with a strong background in sales execution and revenue growth.
• At least 2 years of managerial experience leading and developing sales teams.
• Proven experience in sales roles, including hands-on ownership of targets, pipelines and performance.
• Experience managing inbound sales, preferably in a B2C or high-volume environment, and leading teams of 5+ Sales Reps.
• Experience with call-based sales models and fluent English.
• Nice to have: experience scaling inbound sales teams, improving conversion rates, call tracking and scoring tools, and a background in fast-growing or high-volume sales environments.

Required skills

• Strong hands-on experience with CRM systems (HubSpot or similar), including daily operation, reporting and pipeline control.
• Strong analytical mindset and ability to make data-driven decisions.

What we offer

• Fixed salary plus performance-based bonuses.
• Full-time remote role with ownership of the sales function in a scaling U.S. business.
• Opportunity to work with a professional international team and prestigious U.S. clients.