Roark Key Holder - Irvine

About the role

Roark, an adventure lifestyle brand owned by Archipelago Cos, is looking for a Key Holder for its Irvine retail store. The role is part-time (29 hours or less per week) and involves opening and closing the store, managing the drawer and daily revenue drop, and supporting the team with customer service, operations and sales.

Key responsibilities

• Open and close the store following standard operating procedures, manage the drawer and daily revenue drop, and set alarms
• Assist the Store Manager in growing revenue through sales, guest experience, employee relations and operations aligned with Roark's culture
• Run product flow, restocking, back-of-house operations, supply needs and daily store maintenance
• Maintain visual merchandising standards and keep the retail floor clean and presentable
• Oversee Cashwrap and POS procedures, reconcile tills, process returns, exchanges, gift cards and discounts
• Provide high-level customer service, resolve customer issues and communicate customer feedback to leadership
• Manage inventory so the store stays well stocked

Required profile

• At least one year of experience in sales and merchandising (preferably retail goods) with opening and closing duties
• Preferred: knowledge of action sports, climbing and camping, and a passion for the outdoors
• BA or BS preferred
• Willingness to work weekends, evenings and holidays as needed
• Able to lift and move objects up to 15 pounds and use ladders or stairs

Required skills

• POS sales (Shopify)
• Strong verbal and written communication, time management and organizational skills

What we offer

• Employee discount on all Archipelago brands (OluKai, Roark, Melin)
• Bonus program eligibility
• Free yearly product from all Archipelago brands
• 401k with employer matching