Retail Shop Manager on Duty

About the role

Equinox is looking for energetic, creative and enthusiastic Retail Shop Managers on Duty to join its team at the Rittenhouse location in Philadelphia. The MOD directs and motivates the sales team in one Equinox shop, ensuring the highest level of customer service, a complete customer experience and operational excellence. The MOD takes direction from the Regional, District or Area Shop Manager and the Assistant Manager on business strategy and action plans, ensuring maximum productivity and compliance with company policies.

Key responsibilities

• Sales and service: achieve assigned monthly sales goals, coach and develop Shop Associates in selling tactics and tools, and maintain knowledge of club and shop services, programs and products.
• Operational excellence: uphold loss prevention and inventory management policies, ensure timely and accurate completion of operational tasks, and assist managers with hiring, training, scheduling and shift coverage.
• Product and presentation: keep the shop and staff aligned with brand standards through merchandising and dress code, and enforce housekeeping and organizational standards on sales floors, cash wraps and stockrooms.
• Professional dimension: build relationships with colleagues, supervisors and clients, stay informed about other departments, comply with company policies and communicate clearly and diplomatically.

Required profile

• Proven leadership ability and the ability to take direction.
• Experience in a customer service business, preferably in retail.
• Hardworking and honest, with strong time management, organizational, problem-solving and communication skills.
• Available to work a varied schedule based on the needs of the retail business.
• Must have a legal right to work in the United States.

What we offer

• Competitive salary, benefits and industry-leading commission opportunities for club employees.
• Complimentary club membership.
• 30-50% discounts on Equinox products and services, including personal training, private pilates, spa and café services and shop items.