Restaurant Server

About the role

The Restaurant Server provides exceptional table service at Loews Chicago Hotel, which is located near Navy Pier and the Magnificent Mile. The server delivers food and beverages, anticipates guest needs and creates a warm, memorable dining experience that contributes to the restaurant's atmosphere and guest satisfaction.

Key responsibilities

• Greet guests promptly and present menus with confidence
• Take accurate food and beverage orders, including dietary preferences
• Serve food and beverages efficiently while ensuring quality and presentation
• Check back with guests to ensure satisfaction throughout their visit
• Process payments accurately using POS systems
• Maintain thorough menu knowledge to offer recommendations
• Communicate guest needs or special requests to the kitchen or bar
• Keep tables and surrounding areas clean, tidy and stocked
• Assist with opening, closing and restocking duties
• Support team members for timely, coordinated service
• Address guest concerns professionally and escalate when needed
• Attend all mandatory training sessions and meetings, and perform other duties as assigned

Required profile

• Previous restaurant or hospitality experience
• Strong guest service and communication skills
• Ability to stand, bend and lift up to 40-50 pounds as needed
• High School Diploma or equivalent (preferred)
• Regular attendance in line with standards; varying schedules may be required

Required skills

• POS system experience (preferred)
• Menu knowledge and confident recommendations

What we offer

• Wage of $13.47
• Health and wellness benefits, retirement benefits, paid sick days, vacation, holidays and bereavement leave
• Tuition reimbursement, pet insurance and pet bereavement
• Team member hotel rates, discounted parking and complimentary meals in the Team Member Café while working
• Use of the fitness center and community volunteer opportunities