Front Office Agent

About the role

Loews Chicago Hotel, located near Navy Pier and the Magnificent Mile, is looking for a Front Office Agent. The agent is the face of the hotel, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out in a fast-paced environment.

Key responsibilities

• Greet and register guests warmly and professionally, ensuring a seamless arrival.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in line with hotel policy.
• Promote hotel services, amenities and local attractions.
• Respond to guest inquiries and resolve issues promptly.
• Maintain knowledge of upcoming events, group bookings and banquet orders.
• Perform check-outs and handle cash transactions accurately.
• Keep the Front Desk and lobby clean and well presented.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Attend mandatory training sessions and meetings, and perform other duties as assigned.

Required profile

• Passion for hospitality and pride in anticipating and exceeding guest needs.
• Clear verbal and written communication, and a proactive, detail-oriented approach.
• Ability to stand and walk for long periods.
• Willingness to work weekends, evenings and holidays as needed.
• Preferred: at least one year of guest service experience in hotel hospitality.

Required skills

• Experience with a Property Management System, preferably Opera, preferred.

What we offer

• Wage of $25.62.
• Health and wellness benefits, retirement benefits, paid sick days, vacation, holidays and bereavement leave.
• Tuition reimbursement, pet insurance and pet bereavement.
• Team member hotel rates, discounted parking, complimentary meals in the Team Member Caf and use of the fitness center.
• Training and development opportunities and career growth.