Remote Scheduling Coordinator

About the role

Activate Care is looking for a remote Scheduling Coordinator who lives in Massachusetts. The Scheduler coordinates and manages the scheduling of home-based assessment visits for a team of Registered Nurses serving members across Massachusetts. The role balances member needs, travel logistics and compliance requirements, and acts as the central contact for appointments, changes and cancellations. Applicants must reside in MA to be strongly considered.

Key responsibilities

• Coordinate and maintain the daily schedules of about five home assessment nurses in Boston, Springfield and Worcester, MA.
• Call members by phone to schedule and confirm visits, including initial and follow-up assessments.
• Optimize schedules by geography, nurse availability and member needs to minimize travel time.
• Update scheduling and EMR systems in real time with accurate appointment and member information.
• Notify nurses and leadership promptly about schedule changes, urgent needs or cancellations.
• Track assessment completion rates and follow up on outstanding appointments.
• Document outreach attempts, scheduling details and special instructions in the appropriate systems.
• Collaborate with internal teams on scheduling barriers and member engagement, support quality improvement of scheduling workflows, and provide confidential customer service to members and caregivers.

Required profile

• Associate's degree or equivalent work experience; Bachelor's degree preferred.
• At least 2 years of experience in scheduling, coordination or administrative roles in a healthcare setting.
• Experience in HIPAA-compliant or healthcare settings.
• Willingness to work a hybrid schedule with occasional in-office meetings or training in Massachusetts.

Required skills

• Experience with electronic medical records (EMR) and scheduling systems.
• Intermediate to advanced proficiency in Microsoft Office and EHR platforms.
• Able to work independently with minimal supervision and adapt to changing priorities.

Pay range: $25-28 per hour depending on experience, with eligibility for standard company benefits.