Virtual Front Desk Receptionist / Patient Services Representative

About the role

Isaac Health is a Series A-stage startup providing dementia and brain health care through a virtual memory clinic, operating across all 50 U.S. states. It is looking for a dedicated, empathetic and detail-oriented Virtual Front Desk Receptionist / Patient Services Representative (PSR). The role is the virtual front desk of the clinic: answering phones, helping with appointments, processing referrals and orders, and answering basic patient questions. It is non-clinical and focused on patient services, reception and administration.

Key responsibilities

• Answer calls promptly and professionally, guide patients through the intake process and make sure required forms are complete.
• Assist with scheduling appointments and route patients to the right team (outreach/intake, technical support, care navigation, healthcare providers, billing and eligibility).
• Process referrals and medical orders accurately and on time, and coordinate requests and sends of medical records to external facilities in line with HIPAA standards.
• Resolve patient concerns quickly and empathetically, and connect patients who may need more support to care navigation and coordination services.
• Process patient copays and coinsurance with billing staff, and give basic technical support for virtual visits (video setup, log-in troubleshooting).

Required profile

• 2-3+ years of experience in healthcare, medical reception, patient services or call center support; U.S. healthcare experience required.
• Excellent phone presence and clear, warm communication with older adults and caregivers.
• Strong organization and attention to detail, able to handle multiple priorities.
• Reliable high-speed internet and availability during U.S. business hours (Eastern or Pacific Time).
• RN license strongly preferred but not required.

Required skills

• Familiarity with virtual care platforms, scheduling systems and collaboration tools such as EMRs, Zoom, Slack and call center software.

What we offer

• Full-time, fully remote role (40+ hours per week).
• Competitive compensation with opportunities for advancement.
• Training and mentorship in dementia care and patient experience.
• Career progression in care navigation, clinical operations, patient experience or quality assurance.