Remote Operations Dispatch Coordinator

About the role

Sedgwick is hiring a Remote Operations Dispatch Coordinator to route and assign claims, tasks and related requests within its claims management system and to support temporary housing colleagues. The role ensures timely, accurate and appropriate workflow distribution. Schedule: Monday to Friday, 11am-8pm EST.

Key responsibilities

• Set up and assign new claims, tasks and requests in the claims management system
• Enter and review claims data, and review it in notes and documentation to decide assignment, urgency and next steps
• Call carriers, adjusters or internal partners to obtain information, approvals or clarification
• Refer claims within the organization according to assignment processes and resource guidelines
• Assign claims using the provided tools, balancing workload, service expectations and priority
• Support hotel and housing coordinators with accurate information during claim setup and assignment
• Use multiple platforms to review, route and adjust claim assignments, and call or text adjusters about claim details
• Ensure all parties have the information needed to manage a temporary housing claim, including loss location, first notice of loss, scheduled dates and urgency indicators
• Work with management on assignment processes and resource use, monitor open items and escalate urgent issues or delays to leadership
• Perform other duties as assigned and support the organization's quality programs

Required profile

• High school diploma or GED
• 2 years of clerical, administrative, dispatch or property claims management experience, or an equivalent combination of education and experience
• Experience in a fast-paced environment with task routing, workflow coordination or claim support preferred
• Fluent Spanish is a plus

Required skills

• PC literacy, including Microsoft Office
• Excellent oral and written communication, including presentation skills
• Analytical, organizational and prioritization skills
• Ability to handle repetitive, high-volume work with attention to detail