Relationship Banker

About the role

Associated Bank is hiring a Relationship Banker in Madison, Wisconsin, working under the direct supervision of Branch Management. The banker recommends products to existing customers and prospects, deepens customer relationships through profiling and recommends deposit and lending products and services. The role supports the operational integrity of the branch and requires using all customer channels, including digital technology. Colleagues may be asked to work multiple branch locations.

Key responsibilities

• Deliver outstanding customer service by efficiently processing transactions and addressing customer needs.
• Identify opportunities to recommend products and services that support customers' financial wellness.
• Open new accounts and build lasting relationships through personalized service.
• Partner with specialists across insurance, mortgage and other teams to provide comprehensive financial solutions.
• Educate customers on digital banking options and demonstrate tools that improve their banking experience.
• Promote bank offerings and engage prospective customers through community and in-store outreach.
• Support the operational integrity and compliance of the branch, including Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements, and report suspicious activity, complaints and ethical concerns as required.
• Participate in the Banker Roadmap program, completing training milestones and certification requirements.

Required profile

• High school diploma or equivalent combination of education and experience.
• Up to 2 years of customer-facing sales and/or service experience.
• Preferred: experience in banking, financial services or retail sales.
• Ability to use and demonstrate all customer channels, including digital technology.
• Must pass a credit check and comply with Truth in Lending and Regulation Z requirements.

What we offer

• Pay range of $17.00 - $28.96 per hour, with possible incentive, commission or bonus opportunities.
• Comprehensive training, hands-on experience and mentorship.
• Retirement savings through 401(k) and pension plans.
• Paid time off to volunteer in the community.
• Diversity-focused Colleague Resource Groups.
• Well-being programs, parental leave, employee stock purchase plan and military benefits.
• Personal banking, loan, investment and insurance benefits.