Regional HR Advisory Manager - Americas HR Hub

About the role

The British Embassy in Washington is recruiting a full-time Regional HR Advisory Manager for the Americas Regional HR Hub, which covers 59 posts in North, Central and South America, the Caribbean and British Overseas Territories. The role advises managers and locally employed staff on HR matters, keeps HR processes globally consistent and locally appropriate, and reports to the Deputy Head of HR – Advisory and Data. It is a permanent, full-time post (40 hours per week) based in Washington.

Key responsibilities

• HR advisory and case management (about 45%): advise managers and staff on HR policies, handle complex cases such as performance management, probation, grievances and exits, support appraisal cycles, maintain records and trackers, and review local Terms and Conditions of Service
• Team and service delivery (about 35%): lead the advisory service, line-manage three advisory officers, oversee the regional enquiries system against SLAs, coach colleagues and resolve difficult enquiries
• Systems, data and improvement (about 20%): support the HRIS (Hera), analyse headcount, turnover and enquiry data, and contribute to HR projects and policy improvements

Required profile

• Practical HR generalist experience, with the ability to interpret and apply HR policies
• Right to live and work in the US in your own right from the date of application; the UK Government does not routinely sponsor work visas
• Desirable: experience in a shared-service or regional HR environment, experience reviewing Terms and Conditions of Service, and Spanish and/or Portuguese

Required skills

• Strong written and verbal communication and customer service skills
• Confident use of Microsoft Office, especially Excel, Word and Teams
• Desirable: experience administering an HRIS system and a relevant HR qualification such as SHRM or CIPD

What we offer

• Salary of $68,490 per year, with a benefits package including generous leave, medical insurance and a 401(k) programme
• Structured hybrid working, with core hours 09:30 to 15:00 Monday to Friday and a maximum of 40% remote work after the first 90 days
• Learning and development support

Applications close on 19 November 2026; successful candidates undergo background checks and need a security clearance before starting.