Quote and Order Management Coordinator

About the role

McWane Poles, a manufacturer of ductile iron pipe and utility poles, is looking for a Quote and Order Management Coordinator in Provo. The role manages customer projects from quotation through final order completion, linking customers, sales, engineering, production, scheduling, shipping and accounting so that project requirements are accurately quoted, entered, manufactured and delivered. It is a full-time, on-site position (minimum 40 hours per week, 7:00 AM to 4:00 PM, with additional hours as needed) reporting to the Inside Sales Manager.

Key responsibilities

• Review customer requirements and capture project specifications in quotations, prepare cost estimates and pricing proposals, and keep accurate records of quotations and revisions.
• Analyse engineering specifications, drawings and project documentation to build complete customer quotations.
• Verify approved drawings and purchase orders against the original quotation, check products, quantities, configurations, pricing and delivery requirements, and requote when specifications or drawings change.
• Communicate pricing and specification differences to customers clearly and professionally, and enter and maintain accurate sales orders in company systems.
• Track projects from quotation through delivery, monitor milestones, coordinate with production, shipping, scheduling, engineering, accounting and sales teams, and keep stakeholders informed.
• Serve as a primary point of contact for customers on quotes, orders and project status, and participate in customer meetings and project reviews.
• Crosstrain in key departmental functions and help other teams meet customer commitments.

Required profile

• High school diploma required; associate or bachelor's degree preferred.
• At least 3 years of experience in order management, project coordination, customer service, inside sales support, estimating or a related field.
• Experience interpreting technical documents, drawings, specifications or engineering information.
• Strong organisational and time management skills, ability to handle multiple projects, excellent written and verbal communication, and strong attention to detail.

Required skills

• Experience with ERP, order entry or business management systems.
• Proficiency with Microsoft Office, including Excel and Outlook.

The company offers a competitive compensation and benefits package. References, education and background checks are required, and a pre-employment drug screen is required after an offer. Applications are made through the company's careers page.