Quality Assurance Manager - EMS (Manufacturing)

About the role

A high-volume electronics manufacturing site in Fort Worth is looking for an experienced QA Manager to lead all quality assurance functions. The role develops, implements and maintains quality systems that meet customer requirements, industry standards and company objectives, working with Manufacturing, Engineering, Program Management, Supply Chain and customers to drive continuous improvement and product reliability.

Key responsibilities

• Lead and maintain the Quality Management System (QMS) in compliance with ISO 9001, ISO 14001, TL9000, customer requirements and regulations, and set quality policies, procedures and work instructions
• Oversee IQC, IPQC, OQC and Quality Engineering, and track FPY, DPPM, customer returns, cost of quality and corrective action closure rates
• Act as the main escalation point for customer quality issues, manage customer audits and complaints, and build customer relationships
• Run root cause analysis (8D, Fishbone, 5 Why, PFMEA/DFMEA, SPC), CAPA programs, and Lean Manufacturing and Six Sigma initiatives
• Work with supply chain on supplier quality metrics, audits and qualification
• Manage and develop quality engineers, supervisors, technicians and inspectors
• Support new product introduction from design transfer through mass production and process validation

Required profile

• Bachelor's degree in Engineering, Industrial Engineering, Manufacturing, Quality Management or a related field
• Minimum 7 years of quality experience in electronics manufacturing, EMS or contract manufacturing
• Minimum 3 years of management or supervisory experience
• Experience managing customer audits and quality metrics, and leading cross-functional quality initiatives
• Preferred: CQE, CMQ/OE or similar certification, Lean Six Sigma Green or Black Belt, and experience with Fortune 500 technology customers

Required skills

• Proficiency in Microsoft Office, Minitab, ERP systems and quality reporting tools
• Quality methodologies, statistical analysis and process improvement tools
• Ability to interpret technical drawings, specifications and manufacturing documentation
• Strong leadership, communication and project management skills