RTV Returns Inspector

About the role

Techtronic Industries, NA (TTI), a manufacturer of power tools, outdoor power equipment and floor care products sold through The Home Depot, is hiring an RTV Returns Inspector in McDonough, GA. The inspector examines returned products and decides whether credit should be issued, working closely with The Home Depot associates at the facility.

Key responsibilities

• Inspect and analyze returned products to determine whether credit should be issued.
• Verify the purchase date if available, and check whether the product was returned within the Customer Satisfaction period (30 days for outdoor power, 90 days for power tools).
• If no purchase date is available, check whether the product was returned within the 24-month grace period from the product date code.
• Inspect the product for customer abuse or misuse and ensure all major parts are included in the return.
• Record the credit/no credit status of each product and clearly explain the decision and reason to The Home Depot associates.
• Maintain constant communication with The Home Depot associates and strive for continual improvement in knowledge, skills, processes and quality.
• Perform other duties as assigned.

Required profile

• Equivalent education: 2-year degree or high school diploma with equivalent experience.
• Up to 1 to 2 years of experience.
• Working knowledge of power tools and/or outdoor power equipment, including their designs and uses, and of inspection and analysis techniques.
• Analytical, detail-oriented, with strong communication skills, work ethic and PC literacy.
• Able to lift and transport heavy tools and equipment (up to 50 lbs.) and reach overhead; valid driver's license required.

What we offer

• Non-exempt position with overtime eligibility, starting at $20.50 per hour (target annual salary $42,640).
• Medical, vision and dental benefits.
• 401K with company matching 50% up to 8% of salary.
• Up to 10 paid holidays and up to 104 hours of PTO in the first year.
• Relocation may be required for future promotional opportunities.