RTV Returns Inspector

About the role

Techtronic Industries, NA (TTI), a manufacturer of power tools, outdoor power equipment and floor care products, is hiring an RTV Returns Inspector in Indianapolis, IN. The inspector works at a facility operated by The Home Depot and checks returned products to decide whether credit should be issued.

Key responsibilities

• Inspect and analyze returned products to determine whether credit should be issued.
• Verify the purchase date if available, and check whether the product was returned within the Customer Satisfaction period (30 days for outdoor power, 90 days for power tools).
• If no purchase date, check whether the product was returned within the 24-month grace period from the product date code.
• Inspect for customer abuse or misuse and ensure all major parts are included in the return.
• Record the credit/no credit status of each product and clearly explain the decision and reason to The Home Depot associates.
• Maintain constant communication with The Home Depot associates and strive for continual improvement in knowledge, skills, processes and quality.
• Perform other duties as assigned.

Required profile

• Equivalent education: 2-year degree or high school diploma with equivalent experience.
• Up to 1 to 2 years of experience.
• Working knowledge of power tools and/or outdoor power equipment, including their designs and uses, and of inspection and analysis techniques.
• Analytical, detail-oriented, with strong communication skills, work ethic and PC literacy.
• Able to lift and transport heavy tools and equipment (up to 50 lbs.) and reach overhead; valid driver's license required.

What we offer

• Non-exempt position, overtime eligible, starting salary of $20.50 per hour (target annual salary $42,640).
• Medical, vision and dental benefits.
• 401K with company matching 50% up to 8% of salary.
• Up to 10 paid holidays and up to 104 hours of PTO in the first year.
• Relocation may be required for future promotional opportunities.